Maintenance / Warranty

Maintenance / Warranty

Maintenance and Warranty Information

 

WOODPLAY 

It is important to maintenance your Woodplay set based on the guidance below to keep it safe and to prolong its useful life. We provide services to do this for you or we also carry and sell the stain if you want to do it yourself. In general, the wood carries a lifetime warranty as long as you maintenance the set and most all other non-wood components carry a 5 year warranty unless indicated otherwise. The warranty only applies to the original owner of the set and is not transferable. The warranty does not include shipping cost or the labor to install the warranty pieces but we are happy to provide assistance as needed for a fee. Please click on the link below for additional maintenance and warranty details and to register your Woodplay set.

Woodplay Maintenance

Woodplay Warranty Process

Register Your Set

Product/Owner Manuals

 

GOALRILLA BASKETBALL GOALS AND ACCESSORIES

Goalrilla products also come with a limited lifetime warranty to the original owner. They will ask for proof of purchase when you submit your claim so please keep in your records of we can help provide that for you. The warranty does not include shipping cost or the labor to install the warranty pieces but we are happy to provide assistance as needed for a fee. Please click on the link below and select your product for additional warranty details and to register your Goalrilla product.

Goalrilla Warranty Registration

 

SPRINGFREE TRAMPOLINES

All new Springfree Trampolines come with an industry leading 10 year warranty on all parts. In order to get this extended warranty they do ask you to register on their site which can be accessed at the link below. You will asked to enter the serial number for the frame, net and mat which can be found on a tag on those respective parts. We don’t have access to these numbers so it is important to enter these after your set is installed. The warranty does not include shipping cost or the labor to install the warranty pieces but we are happy to provide assistance as needed for a fee. Please click on the link below for additional details on how to care for and protect your Springfree Trampoline.

Springfree Warranty Registration

Springfree Care and Maintenance

Berg Products

BERG products are of excellent quality. That is why they offer an extended warranty period. Don’t forget to register your product online within 1 month of purchase to extend your warranty on your purchase. The warranty level differs per product.

Click here to see the warranty per product

Berg Ride On Toys

Click here to enter the Berg registration portal and follow the step-by-step instructions

Berg Trampoline Installation Videos:

Frame and Mat Install

Safety Net Deluxe Install

 

Poly Furniture

 

Please find information regarding maintenance and care for your new Poly Furniture. Should you have any questions please let us know.

Also provided below is information on your warranty.

 Poly Furniture : Care Instructions

Outdoor Furniture Warranty

 

Parent Approved

We are beyond satisfied with our playset! It is extremely sturdy and delivers in every way expected. From the selection process to the installation, we were in constant communication with the team and knew what to expect every step of the way. We would recommend Woodplay of the Carolinas to anyone who wants a forever play set.

Amazing experience with Woodplay. The team is very helpful and assisted us to customize a playset that fit our space that was located on a slanted wooden area. Fully installed on a Saturday after only a short lead time. Our daughter loves the playset and no doubt will for many years to come!

Very helpful staff and a wonderful location so you can see all of the playsets in person and let your kids experience them firsthand. The buying experience was no pressure and we opted to have Woodplay also install our set. That was money well spent! The install was performed on time and without any issues. We highly recommend Woodplay for your family too!

We just got a Woodplay playground installed this summer. My kids absolutely love it! The quality is superb and the installation was smooth and easy. The employees were incredibly helpful throughout the entire process. Highly recommend this company!

Friendly, no-pressure sales staff. Great prices on quality equipment. We purchased the Springfree trampoline and our daughter has been loving it. The setup was included and went off without a hitch. Whenever we need a new playset, we will be coming back here!

Woodplay is such a fantastic place to purchase kids’ outdoor playsets and trampolines from! We bought their cedar playset when the kids were young, and it was so sturdy and safe. It really looked good in our backyard too. Now, I have two teenagers so we bought Woodplay’s trampoline because it’s the safest style on the market – just to get them out of the house. We have the basketball hoop accessory and it has taken a beating, but is still holding up excellently! Both of these were delivered and installed by Woodplay. I wanted them to install because they do it all the time, and I just wanted to make sure that it was put together correctly. These two products were well worth the money. We will probably purchase a Goalrilla Goal in the near future!

We purchased our playset from Woodplay almost 8 years ago. We have moved since then, and they moved our playset for us and we’ve had them come out and pressure wash and stain and tune up (look over and make sure all bolts are tight etc) a few times, and they have always done a great job. Recently, we had them come out for a deluxe tune up and they discovered a split in one of the frame legs. They said it would be covered under warranty and came out and replaced the part at just a small fee to cover the trip out. We have been very happy with our playset and the great customer service from Woodplay.

From ordering to install 5*s all the way. They were so accommodating with my schedule and the installer did a great job putting it exactly where we wanted it even though the spot was a bit challenging. They even came back the next afternoon to replace a defective part that was discovered on the install. Our kids love their new play set. Glad we chose Woodplay.

Woodplay talked me through the whole process of choosing and then purchasing our Goalrilla basketball goal. There are so many different models and options to choose from and they were so patient in explaining all the differences. They also had the best price – even compared to Amazon! But they still told me that they’d price-match if I found something cheaper online. The installation process was seamless. This is a great local business that I’m happy to support and I’ll be doing business with them for a long time.

Recently purchased a CV-60 Goalrilla basketball goal from Woodplay and could not be happier. The install went exactly as planned and there is zero vibration when shooting. Would recommend this model and Woodplay to anyone interested in a professional quality hoop. Look forward to enjoying this goal for many years!

We have purchased Woodplay sets for our daughter and granddaughter and have had excellent service every time. We still have our original Woodplay set that we purchased almost 25 year ago and our granddaughter plays on it when she visits our house. These sets are built very well to last over time. We love Woodplay!

We had a playset installed in May and couldn’t be happier. The installation process was a breeze and the playset is great. It is very well put together, the wood is high quality and it is beautiful. I love the way it looks in the yard! I absolutely recommend them!

Perfect place to get a springless trampoline for my daughter – very sweet and helpful sales people, no overselling. Prompt and reliable delivery and installation. My little girl loves her trampoline!

This is the most amazing swingset around! Woodplay has amazing customer service and staff too that are willing to help make your playset perfect! My kids absolutely love it, we can’t say enough great things about the company!

We have purchased three times from Woodplay on Lumley. Always such a great customer experience. Easy to test out equipment in showroom. Educated Staff. Timely installs. Couldn’t be happier with our newest purchase, a Springfree trampoline. We are enjoying it very much. Thank you. Recommend to people looking for a trampoline or playset.

A few years ago I would have thought our son would be “over” playing on his playset, but to our surprise (and delight) it’s still a popular hangout spot for him and his friends…at 11 years old! Thanks for helping us keep him a kid for a little bit longer!

As a business owner, I wanted to take a moment and thank you for the amazing job WoodPlay of NC has done for my family. So many times in business, customers only take the time to complain. The experience from the time we walked into you showroom till today has been a pleasure. Your installer was here this morning to install the swing set. I must comment, what a great member of your team. In both cases of the upgrade of the basketball goal, trampoline delivery and swing set today, he was very professional. The swing set turned out great. Thank you again for a job “well done”

We are loving our new playset and the installation guys were fantastic!

The installers are working away and have been wonderful to deal with. They are polite, knowledgeable and hard-working. The set looks great. Thank you so much!

Thanks again for everything, you guys are incredible to work with, the playset is great and we look forward to doing business again in the future.