Services

Services

Borders and Mulch

While most of our customers place their playset on grass or a natural area others opt for borders and mulch. For residential settings we recommend our six foot recycled rubber borders. We are able to shape them around your playset which provides a more aesthetically pleasing finish and if your child falls on them they provide a softer landing than your traditional wood borders. For commercial settings where you need deeper mulch due to fall height requirements our 8 or 12 inch plastic borders work perfect. With either border option we offer either playground safe wood mulch or rubber mulch. The wood mulch will be less expensive but will require replenishing and refreshing over time as it compacts and deteriorates. The rubber mulch while more expensive up front is a better long term option. It also comes in a variety of colors like brown, red, blue, green and black.

Deluxe Tune Up

Keeping stain on your playset is important as it serves to protect it from the sun which over time will cause it to fade. Stain also prevents splintering and keeps your playset looking good. While your set comes stained, typically, after the first year it will need more stain especially on the high traffic areas like ladder steps, climbing walls and decks. Normally, after that first re-staining if will last much longer but is dependent upon how much direct sunlight it gets and how many kids play on it. We sell the stain for those that prefer to do it themselves or we also offer a Deluxe Tune Up.

It is also important to tighten the bolts on your playset a few times a year, especially, the swing hangers as they will become loose over time due to use and changes in the weather and humidity. We encourage before each play season you review the set for any issues like loose bolts or damage to the set. While your set includes a lifetime warranty on the wood it will form cracks over time which is normal. This is often referred to as checking and occurs as the wood contracts and expands due to the weather. We typically recommend if you can stick the side of a nickel in the crack then perhaps it may be more structural, otherwise it will likely close back up.

Rest assured if you have questions or need assistance in servicing your set we are here to help. The Deluxe Tune Up is a great way to ensure your set stays safe and looking good. The service includes power washing the entire set and accessories and tightening all the bolts and then our technicians hand stain the set. If you are interested in this service please give us a call for a quote. The price starts at $399 and increases based on the size and components on your set. This price does not include sanding so if you have rough areas from squirrel damage etc. additional fees would apply starting at $50.

Below is a set that was installed over 25 years ago that we have maintained over the years and now their grandkids are playing on it.

 

Moves and Tear Downs

Life happens and when it does be sure to give us a call. Most all of the products we sell can be moved. So if you are moving across town or needing an in yard move give us a call. We can also move your playset, basketball goal or trampoline if you sell to someone else. We encourage you to call well in advance as our schedules book out especially in peak seasons. Moving to a different state? Our installers can safely disassemble your product and stage it for the movers to load. If your children outgrow your set and you just want to have it taken down then we can also provide that service. Sometimes we can even assist in finding a new home for it if we know someone that is looking for a well cared for playset.

Parent Approved

Our 2yo twins loved the open play! It was very clean & perfect for their age. They had an area for smaller toddlers too. It was great for a wide range of ages. The lady at the front was very nice & helpful. We will definitely be back!

We celebrated our twins birthday here and wow did they had a blast!!! Amazing place, staff were so helpful, friendly and so nice. This was one of the best experiences ever. Thank you so much for making our princess time so memorable.

This was absolutely the BEST place to have a toddler’s birthday party. There was something for every age group from 6months to 10+ years. We had a birthday party at the Rainbow room several years ago and while it was a great experience, this was 10 times better. There is an attendant, Alyssa, who made personalized themed signs, and was so helpful in setting up, managing our time, and breaking down. After experiencing both the Woodplay Playroom and Rainbow room my family would unanimously choose Woodplay over and over again.

We are beyond satisfied with our playset! It is extremely sturdy and delivers in every way expected. From the selection process to the installation, we were in constant communication with the team and knew what to expect every step of the way. We would recommend Woodplay of the Carolinas to anyone who wants a forever play set.

Amazing experience with Woodplay. The team is very helpful and assisted us to customize a playset that fit our space that was located on a slanted wooden area. Fully installed on a Saturday after only a short lead time. Our daughter loves the playset and no doubt will for many years to come!

Very helpful staff and a wonderful location so you can see all of the playsets in person and let your kids experience them firsthand. The buying experience was no pressure and we opted to have Woodplay also install our set. That was money well spent! The install was performed on time and without any issues. We highly recommend Woodplay for your family too!

We just got a Woodplay playground installed this summer. My kids absolutely love it! The quality is superb and the installation was smooth and easy. The employees were incredibly helpful throughout the entire process. Highly recommend this company!

Friendly, no-pressure sales staff. Great prices on quality equipment. We purchased the Springfree trampoline and our daughter has been loving it. The setup was included and went off without a hitch. Whenever we need a new playset, we will be coming back here!

Woodplay is such a fantastic place to purchase kids’ outdoor playsets and trampolines from! We bought their cedar playset when the kids were young, and it was so sturdy and safe. It really looked good in our backyard too. Now, I have two teenagers so we bought Woodplay’s trampoline because it’s the safest style on the market – just to get them out of the house. We have the basketball hoop accessory and it has taken a beating, but is still holding up excellently! Both of these were delivered and installed by Woodplay. I wanted them to install because they do it all the time, and I just wanted to make sure that it was put together correctly. These two products were well worth the money. We will probably purchase a Goalrilla Goal in the near future!

We purchased our playset from Woodplay almost 8 years ago. We have moved since then, and they moved our playset for us and we’ve had them come out and pressure wash and stain and tune up (look over and make sure all bolts are tight etc) a few times, and they have always done a great job. Recently, we had them come out for a deluxe tune up and they discovered a split in one of the frame legs. They said it would be covered under warranty and came out and replaced the part at just a small fee to cover the trip out. We have been very happy with our playset and the great customer service from Woodplay.

From ordering to install 5*s all the way. They were so accommodating with my schedule and the installer did a great job putting it exactly where we wanted it even though the spot was a bit challenging. They even came back the next afternoon to replace a defective part that was discovered on the install. Our kids love their new play set. Glad we chose Woodplay.

Woodplay talked me through the whole process of choosing and then purchasing our Goalrilla basketball goal. There are so many different models and options to choose from and they were so patient in explaining all the differences. They also had the best price – even compared to Amazon! But they still told me that they’d price-match if I found something cheaper online. The installation process was seamless. This is a great local business that I’m happy to support and I’ll be doing business with them for a long time.

Recently purchased a CV-60 Goalrilla basketball goal from Woodplay and could not be happier. The install went exactly as planned and there is zero vibration when shooting. Would recommend this model and Woodplay to anyone interested in a professional quality hoop. Look forward to enjoying this goal for many years!

We have purchased Woodplay sets for our daughter and granddaughter and have had excellent service every time. We still have our original Woodplay set that we purchased almost 25 year ago and our granddaughter plays on it when she visits our house. These sets are built very well to last over time. We love Woodplay!

We had a playset installed in May and couldn’t be happier. The installation process was a breeze and the playset is great. It is very well put together, the wood is high quality and it is beautiful. I love the way it looks in the yard! I absolutely recommend them!

Perfect place to get a springless trampoline for my daughter – very sweet and helpful sales people, no overselling. Prompt and reliable delivery and installation. My little girl loves her trampoline!

This is the most amazing swingset around! Woodplay has amazing customer service and staff too that are willing to help make your playset perfect! My kids absolutely love it, we can’t say enough great things about the company!

We have purchased three times from Woodplay on Lumley. Always such a great customer experience. Easy to test out equipment in showroom. Educated Staff. Timely installs. Couldn’t be happier with our newest purchase, a Springfree trampoline. We are enjoying it very much. Thank you. Recommend to people looking for a trampoline or playset.

A few years ago I would have thought our son would be “over” playing on his playset, but to our surprise (and delight) it’s still a popular hangout spot for him and his friends…at 11 years old! Thanks for helping us keep him a kid for a little bit longer!

As a business owner, I wanted to take a moment and thank you for the amazing job WoodPlay of NC has done for my family. So many times in business, customers only take the time to complain. The experience from the time we walked into you showroom till today has been a pleasure. Your installer was here this morning to install the swing set. I must comment, what a great member of your team. In both cases of the upgrade of the basketball goal, trampoline delivery and swing set today, he was very professional. The swing set turned out great. Thank you again for a job “well done”

We are loving our new playset and the installation guys were fantastic!

The installers are working away and have been wonderful to deal with. They are polite, knowledgeable and hard-working. The set looks great. Thank you so much!

Thanks again for everything, you guys are incredible to work with, the playset is great and we look forward to doing business again in the future.